Our most treasured asset is our staff and that's why we care about their success as much as they do. If you are seeking a dynamic and challenging career, invest in your future by joining the bank that will invest in you.

AUDIT
Audit Manager

BRANCH NETWORK
Customer Relationship Manager
Personal Banking Manager
Financial Services Trainee
Counter Service Officer

BUSINESS BANKING
Business Development Manager

COMMERCIAL BANKING DIVISION
Operations Compliance and Business Support Manager (Corporate Wealth Management)
Assistant Relationship Manager (Factoring)
Account Officer (Corporate Wealth Management)
Business Development Officer
Investment Sales Officer (Corporate Wealth Management)
Relationship Officer
Relationship Support Officer
Clerk

COMPLIANCE DEPARTMENT
Money Laundering Control Manager

CORPORATE COMMUNICATIONS DEPARTMENT
Chinese Editorial Manager

CREDIT RISK MANAGEMENT
Credit Approval Manager
Lending Services Manager

CUSTOMER CONTACT CENTRE
Customer Service Representative

FINANCIAL CONTROL
Manager, Treasury Control
Financial Compliance Manager
Treasury and Investment Product Control Manager
Assistant Manager, Treasury Control
Accounting Officer (Financial Reporting & Compliance)
Accounting Officer (Treasury Reporting)
Treasury & Accounting Support Officer

FINANCIAL INSTITUTIONS GROUP
Credit Control Officer

HUMAN RESOURCES DIVISION
Training Manager (Corporate Credit / Wealth Management)
Training Manager (Leadership & Management Development)
Assistant Human Resources Manager

INFORMATION TECHNOLOGY AND PROCEDURES DIVISION
Manager, Computer Operations Support
Project Officer (Business Transformation)
Project Officer (China Business)
Project Officer (Investment Sector)
Project Officer (Personal Financial Services)
Computer Operator

INSURANCE
Assistant Channel Development Manager

INVESTMENT SERVICES
Dealing Officer

MARKETING
Assistant Database Marketing and Analytics Manager
Assistant Segment Marketing Manager (Cards)
Assistant Segment Marketing Manager (Life Insurance and Secured OD)
Assistant Segment Marketing Manager (Prestige Banking/Private Banking)

OPERATIONS AND PROCESSING
Senior Settlement Officer

OPERATIONAL RISK MANAGEMENT AND INTERNAL CONTROL
Internal Control Manager
Assistant Operational Risk Manager

PRIVATE BANKING
Vice President
Assistant Operation Quality and Risk Control Manager

PROPERTY
Assistant Customer Relationship Manager (Leasing and Sales)
Assistant Fire, Occupational Safety and Health Officer

QUALITY ASSURANCE
Customer Care Officer

RETAIL INVESTMENT OPERATIONS DEPARTMENT
Senior Retail Investment Operations Officer (Listed Securities Products)

SALES MANAGEMENT DEPARTMENT
Investment Sales Manager
Clerk

SECURED LOANS
Direct Mortgage Manager
Assistant Approval Manager
Documentation Officer
Assistant Officer (Business Development)
Assistant Officer (Portfolio Management and IT Support)
Assistant Officer (Sales Support)

SECURITY DEPARTMENT
Manager, Protection Systems
Senior Officer, Fraud Analytics
Officer, Fraud Risk

TRUST SERVICES
Deputy Head of Trust Services
Assistant Officer (Trust Administration)

UNSECURED LOANS
Assistant Officer (Authorization and Fraud Loss Prevention)
Clerk (Authorization and Fraud Loss Prevention)
Customer Service Representative (Contract)

HANG SENG INDEXES COMPANY LIMITED
Index & Data Management Officer

AUDIT

Audit Manager
The incumbent will be responsible for developing audit approach / methodologies to achieve internal audit objectives. He / She will plan and conduct audit jobs to evaluate the adequacy of control procedures, make recommendations for improvement and constantly monitor high risk areas. He / She will also give advice on internal control issues relating to product or system development projects and promote control and risk awareness in the Bank.

Requirements:

• University degree in a related discipline or relevant professional qualifications
• Minimum of seven years' experience in banking / auditing with a sizable organization
• Sound knowledge of banking operations and internal audit approach
• Strong self-motivation and ability to work under pressure
• Good communication, interpersonal and analytical skills

BUSINESS BANKING

Business Development Manager
The incumbent will be required to conduct outdoor marketing activities to acquire new company accounts. He/She will also participate in marketing programs in promoting banking products to SME customers.

Requirements:

• University degree or a Diploma in a related discipline
• Sales experience preferrable
• Strong self-motivation with outgoing personality and ability to work independently
• Good sales and customer orientation, with good interpersonal and communication skills
• Proficiency in both English and Chinese
• Candidates with non-banking experience are also welcome to apply

BRANCH NETWORK

Customer Relationship Manager
The incumbent will be responsible for providing financial planning services to high-net-worth customers. He/She will provide personalised service for this segment of customers to build and maintain good relationships, and to promote investment, insurance and banking products for optimising new business opportunities.

Requirements:

• University degree OR professional qualifications such as CFA, CFP or CFMP preferred
• Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
• Minimum of three years' experience in selling investment, insurance and banking products
• Strong sales and customer orientation, with good communication and interpersonal skills
• Strong self-motivation and ability to work under pressure
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

Personal Banking Manager
The incumbent will promote retail banking products to customers at branches and participate in marketing activities to solicit new business. He/She will also handle customer enquiries and deliver quality services to our customers.

Requirements:

• University degree, with passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations an advantage
• Minimum of two years' sales experience in the banking industry including investment, insurance and loans
• Strong service and sales orientation, with good interpersonal and communication skills
• Proficiency in both English and Chinese

Financial Services Trainee
As a Financial Services Trainee, you will undergo a six-month career development programme consisting of financial knowledge training and job attachments to build your professionalism and selling skills. After the programme, you will be placed as a Personal Banking Manager in our branch network, responsible for promoting various financial products and services to our customers.

Requirements:

• University degree in Business Administration or a related discipline
• Strong sales and service orientation, with outgoing personality and good communication skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Counter Service Officer
The incumbent will handle counter transactions and provide quality services for customers at our branches. He/She will also be responsible for cross-selling various banking products as well as supporting back-end branch operations.

Requirements:

• Form Five or above, with at least five subjects at Grade E / Level 2 or above in the HKCEE, including Chinese, English and Mathematics
• Strong service-orientation with pleasant and outgoing personality
• Good communication skills
• Proficiency in both English and Chinese

COMMERCIAL BANKING DIVISION

Operations Compliance and Business Support Manager (Corporate Wealth Management)
The incumbent will be responsible for reviewing and formulating internal policies & procedures to maintain high customer service quality and compliance standard. Moreover, he / she will need to perform product, marketing and investment procedure due diligence as well as initiate, implement and monitor system development & enhancement projects so as to ensure sound and timely MIS reporting. Also, he / she will organize trainings/ briefings to sales teams and assist them to handle enquiries and complaints.

Requirements:

• University degree in a related discipline OR other relevant qualifications, with passes in HKSI licensing examinations
• Minimum of five years' banking experience with project management experience or compliance knowledge an advantage
• Good leadership, communication and interpersonal skills
• Proficiency in both English and Chinese

Assistant Relationship Manager (Factoring)
The incumbent will be responsible for developing, promoting and managing a lending portfolio on Accounts Receivable Financing and factoring products. He / she will have to cross-sell other banking products, prepare credit proposals, monitor account performance as well as conduct credit reviews.

Requirements:

• University degree in a related discipline OR other relevant qualifications
• Minimum of two years' experience in corporate lending or trade finance
• Strong customer service orientation and analytical ability, with good communication and interpersonal skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

Account Officer (Corporate Wealth Management)
The incumbent will be responsible for providing sales support to Investment Sales Managers in identifying and serving treasury / investment needs of corporate customers and monitoring customer portfolios for both marketing and credit purposes. He / she will also handle customer enquiries, account administration and customer transactions including treasury, deposit and other banking transactions with high level of service and compliance standard.

Requirements:

• University degree in a related discipline OR other relevant qualifications, with passes in HKSI licensing examinations
• Minimum of three years' experience in treasury operations or retail banking services, preferably with sound knowledge of investment products and experience in dealing with corporate customers
• Good knowledge of application software
• Strong service mindset, with good communication and interpersonal skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

Business Development Officer
The incumbent will be required to source new commercial customers through performing marketing and promotion activities of banking products and services. He/She will understand the prospective customers' banking needs and perform initial credit screening. The incumbent will also conduct market research by gathering up-to-date market information through daily customer contacts & networks.

Requirements:

• University Graduate in Business Administration, Finance, Accounting OR other relevant qualifications
• Minimum 2 years' relevant experience with sound knowledge of commercial business
• Strong self-motivation and customer orientation, with ability to work independently and under pressure
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese
• Frequent travel to Mainland China is required

Investment Sales Officer (Corporate Wealth Management)
The incumbent will be responsible for providing treasury and investment advisory services to selected corporate clients as well as delivering a total solution of treasury & investment services with high level of service quality to anchor the relationship base and build loyalty with our customers. He/ She will also be required to work closely with Relationship Management Departments to identify customer needs, promote treasury and investment services.

Requirements:

• University degree in a related discipline OR other relevant qualifications, with passes in HKSI licensing examinations
• Minimum of three years' experience in investment and treasury sales
• Strong self-motivation with good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

Relationship Officer
The incumbent will manage and develop a portfolio of commercial banking accounts focusing on trade finance and cash management products; cross-sell other banking products, prepare credit proposals, conduct regular credit reviews and monitor credit quality of the portfolio.

Requirements:

• University degree in Business Administration, Finance, Accounting, Economics or a related discipline
• Minimum of four years' credit and marketing experience in commercial banking or other financial service sectors OR audit experience in a sizeable organization
• Strong self-motivation and ability to work under pressure
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Relationship Support Officer
The incumbent will assist in preparing credit proposals; build and maintain good customer relationship; provide quality after-sales support; compile periodic returns and performance statistics as well as maintain database for market analysis/research.

Requirements:

• Diploma or university degree in a related discipline OR other relevant qualifications
• Experience in bills operations, credit system, credit approval and related documentation procedures
• Good knowledge of credit analysis a must
• Strong self-motivation, with good interpersonal and analytical skills
• Proficiency in both English and Chinese

Clerk
The incumbent will be responsible for providing clerical support in Business Development Department of Commercial Banking Division.

Requirements:

• Form Five standard or above with 5 passes in HKCEE, including English, Chinese and Mathematics
• Minimum of three years' working experience in sizable organizations preferred
• Sound knowledge of application software such as MS Word, Excel and Chinese Word Processing
• Good communication and interpersonal skills
• Proficiency in both English and Chinese

COMPLIANCE DEPARTMENT

Money Laundering Control Manager
The incumbent will conduct reviews on the Bank's anti-money laundering guidelines and ensure compliance with regulatory requirements. He / She will also assist in implementing / disseminating the Group policies and regulatory requirements of anti-money laundering across the bank.

Requirements:

• University degree in Business Administration, Finance, Law, OR other relevant professional qualifications
• Minimum of five years' experience in financial services, with exposure to anti-money laundering / compliance / audit / risk management
• Good knowledge of regulations / guidelines relating to anti-money laundering
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

CORPORATE COMMUNICATIONS DEPARTMENT

Chinese Editorial Manager
The incumbent will be responsible for writing Chinese speeches and corporate communications materials as well as for translating important English communications articles. He/She will also supervise internal communications channels including the Bank's newsletter and daily broadcasts to staff.

Requirements:

• University degree in Chinese Literature, Languages, Communications, Journalism OR a related discipline
• Minimum of 12 years' experience in writing and editing, preferably with exposure to public relations/ financial industry
• Sound knowledge of and great sensitivity to business and public issues
• A team player, with an ability to work independently and under pressure
• High level of proficiency in written and spoken English and Chinese

CREDIT RISK MANAGEMENT

Credit Approval Manager
The incumbent will be responsible for the review and approval of large corporate credit proposals of the Bank to maintain a good balance between returns and risks exposure. He / She will also assist in the review and development of the Bank's credit approval policies / guidelines as well as participate in ad hoc projects of investigative or trouble-shooting nature on specific customer portfolio.

Requirements:

• University degree in Finance, Accounting or a related discipline, preferably with other professional qualifications
• Minimum of ten years' banking experience in corporate lending, preferably with exposure to corporate account relationship management
• Strong business sense and credit analytical skills
• Ability to work independently and under pressure, with good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Lending Services Manager
The incumbent will be responsible for devising and implementing recovery strategies in order to maximize recovery return through debt negotiation. He / She will be required to review / keep track of legal proceedings on problem accounts of corporate customers, attend meetings with delinquent borrowers / other bank creditors and realize securities / collateral pledged to the Bank during the recovery process.

Requirements:

• University degree in Finance, Economics, Accounting or a related discipline
• Minimum of five years' banking experience, with exposure to credit control / corporate debt recovery / commercial banking relationship management an advantage
• Good negotiation, interpersonal and analytical skills
• Ability to work independently and under pressure
• Sound knowledge of application software
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

CUSTOMER CONTACT CENTRE

Customer Service Representative
The incumbent will work at our customer contact centre to perform telemarketing activities by promoting retail banking products to the potential customers. He/She will also provide quality phone banking services, as well as handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction.

Requirements:

• Form Five standard or above
• Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations an advantage
• Minimum of one year's customer service experience, with experience in hotline services preferred
• Strong customer service orientation, with good communication and telephone handling skills
• Proficiency in both English and Chinese, knowledge of Putonghua an advantage

FINANCIAL CONTROL

Manager, Treasury Control
The incumbent will lead the Treasury Control Section to perform financial and product control functions on treasury activities including implementation of derivative controls, valuation methodology, market risk limit monitoring and off-market rate controls. He or She will also be involved in establishing and refining risk control models for treasury products / hedging transactions and implementing new risk systems.

Requirements:

• University degree in Accounting, Finance, Risk Management OR a related discipline, with a recognized professional qualification such as CFA, HKICPA or ACCA preferred
• Minimum of ten years' working experience of which at least five years are at managerial level
• Sound knowledge of treasury controls, accounting policies and application software such as Murex or Summit
• Ability to work under pressure, with strong communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Financial Compliance Manager
The incumbent will assist the section head to oversee the daily operation of the financial compliance functions. He / She will be responsible for providing financial compliance advice to business units and developing policies, procedures and systems to ensure that the Bank complies with relevant requirements stipulated by the Hong Kong Monetary Authority and other regulators. He / She is also responsible for compiling the relevant HKMA returns and the Basel II reporting.

Requirements:

• University degree in a related discipline OR associate membership of a recognized professional accounting institution
• Minimum of six years' banking experience with exposure to financial compliance or experience in auditing of financial institutions gained in reputable accountancy firms
• Sound knowledge of the Banking Ordinance and the Supervisory Policy Manual issued by the HKMA
• Experience in organizing and leading projects
• Good communication, interpersonal and analytical skills

Treasury and Investment Product Control Manager
The incumbent will be involved in the due diligence process of developing treasury and investment products / system. He / She will be required to advise on the booking methodologies, valuation and the procedures for measuring market risk in accordance with the Group requirements. He / She will also assist in establishing risk control models, valuation methods and accounting procedures for treasury / banking products.

Requirements:

• University degree in Accounting, Finance or a related discipline, with a recognized professional qualification such as ACCA preferred
• Minimum of 6 years' relevant experience in sizable organizations, with exposure to financial institutions preferred
• Knowledge of treasury related accounting standards and treasury products an advantage
• Ability to work under pressure, with strong communication, interpersonal and analytical skills
• Sound knowledge of treasury system such as Murex and Summit preferred
• Proficiency in both English and Chinese

Assistant Manager, Treasury Control
The incumbent will perform the risk control functions relating to treasury activities which include implementation of derivative controls, establishment of valuation methodology, market risk limit monitoring and off-market rate controls. He / She will also assist in establishing risk control procedures for treasury products and hedging transactions.

Requirements:

• University degree in Finance, Accounting or a related discipline, with a recognized professional qualification such as CFA, FRM or HKICPA preferred
• Minimum of five years' working experience in sizable financial institution, preferably with middle office exposures to treasury products
• Good knowledge of accounting standards and treasury / derivative products
• Ability to work independently, with good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Accounting Officer (Financial Reporting & Compliance)
The incumbent will be responsible for performing group financial reporting and financial compliance functions. He / She will also be required to develop and implement financial systems for financial / regulatory reporting.

Requirements:

• University degree in a related discipline, with an associate membership of a recognized professional accounting institution preferred
• Minimum of three years' banking experience with exposure to financial and regulatory reporting or experience of auditing financial institutions
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Accounting Officer (Treasury Reporting)
The incumbent will be responsible for preparing / reporting profit and loss of the treasury trading desks and Balance Sheet Management book. He / She will analyse and validate the P&L of MM, FX, IR/FX/Equities derivatives, structured products and hedging transactions, and explain the impact of market movements on treasury portfolios. He / She will also be involved in analysing trading activities, preparing commentaries on significant variances and managing ad hoc projects such as treasury system development.

Requirements:

• University degree in Finance, Accounting, or a related discipline, with a recognized professional qualification such as CFA, HKICPA, ACCA preferred
• Minimum of three years' relevant experience in sizable financial institutions, preferably with product control or middle office exposure relating to treasury products
• Good knowledge of treasury products and related accounting standard
• Good communication, interpersonal and analytical skills
• Good knowledge of application software
• Proficiency in both English and Chinese

Treasury & Accounting Support Officer
The incumbent will provide accounting supports in reviewing various treasury systems and updating market rates for treasury activities and control reconciliation. He / She will also be responsible for maintaining the chart of account in accordance with designated policies and liaise with relevant parties for treasury system implementation and enhancement.

Requirements:

• Associate Degree Holder or above in a related discipline
• Minimum of two years' relevant experience in sizable financial institutions
• Strong interest in finance and accounting operational systems, with knowledge of treasury products an advantage
• Good communication, analytical and project management skills
• Proficiency in both English and Chinese

FINANCIAL INSTITUTIONS GROUP

Credit Control Officer
The incumbent will be responsible for monitoring accounts related to financial institutions to identify irregularities, conducting credit review, recommending improvements for credit procedures / controls to ensure compliance with the Bank's credit policy, as well as participating in the development / maintenance / enhancement of management information system.

Requirements:

• University degree in Business Administration, Finance, Accounting OR relevant professional qualifications
• Minimum of two years' relevant experience in credit control, risk management, accounting or management information system
• Sound knowledge of application software
• Strong numerical aptitude with good communication and analytical skills
• Proficiency in both English and Chinese

HUMAN RESOURCES DIVISION

Training Manager (Corporate Credit / Wealth Management)
The incumbent will act as a strategic partner to Commercial Banking in formulating L&D plans pertaining to corporate credit and wealth management. He / She will need to work closely with the business users, understand their business needs and strategies, and design new training initiatives to enhance staff capabilities. He / she is also required to deliver training programme to enhance staff awareness on the latest rules and regulations imposed by governing bodies.

Requirements:

• University degree in Finance, Economics, Business Administration or a related discipline
• Minimum of eight years' experience in commercial banking with an expertise in corporate credit or wealth management
• Professional qualifications in CFA, CFP, or FLMI an advantage
• Sound communication and presentation skills, with exposure to training an advantage
• Ability to work under pressure with strong self motivation and interpersonal skills
• Proficiency in both English and Chinese

Training Manager (Leadership & Management Development)
The incumbent will partner with business leaders across the Bank to identify resources and interventions for leadership development, performance improvement and organizational effectiveness, and will research and utilize contemporary business management models and methodologies to design training solutions and ensure that their application is in accordance with the Bank's overall culture and business objectives. He / She will also lead various projects and liaise with external training consultants.

Requirements:

• University degree in Human Resources Management, Organizational Psychology or a related discipline
• Minimum of eight years' experience in management training, organizational / leadership development, at least 3 of which should be at managerial level with people management experience
• Sound knowledge of OD theories and application that drive organizational improvement especially related to leadership development
• Ability to work under pressure, with strong communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Assistant Human Resources Manager
The incumbent will act as a business partner serving various business areas, providing HR account services in the areas of resourcing, organizational structure design, staff deployment and performance management, etc. He / She will conduct manpower need & staff retention analysis and participate in different HR projects/initiatives.

Requirements:

• University degree in a related discipline or other relevant qualifications
• Minimum of six years' experience in human resources management, preferably in banking industry. Hands-on experience in Graduate Recruitment will be an asset
• Confident and self-motivated, with excellent interpersonal and presentation skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

INFORMATION TECHNOLOGY AND PROCEDURES DIVISION

Manager, Computer Operations Support
The incumbent will be responsible for leading a team of staff to manage the process of production change control on various application systems running on zSeries, iSeries, UNIX and Windows platforms. He/She will also contribute to the definition and review of the systems contingency policies and procedures, as well as planning and performing regular contingency drills.

Requirements:

• University degree in related disciplines
• Minimum of five years' relevant experience in production change control on multi platform environment
• Experience in Disaster Recovery management and data recovery handling are pre-requisite
• Sound knowledge of IT automation tools on change management, job scheduling and data backup & recovery, etc
• Good people management, communication and interpersonal skills

Project Officer (Business Transformation)
The incumbent will act as a Business Analyst and assist in the provision of project management services (for the launch of product / service / channel / IT system), procedural design, business transformation and day-to-day support to business operations in Hong Kong and Mainland.

Requirements:

• University graduate in Business Administration, Finance, Investment, Accounting, Industrial Engineering or Operations Research
• Minimum of one year's solid banking experience in project management, system implementation or business transformation
• Knowledge of quality improvement tools, such as Six Sigma, ISO9000, and PC application software an advantage
• Strong business sense and result orientation, with excellent project management, communication and analytical skills
• Proficiency in both English and Chinese

Project Officer (China Business)
The incumbent will act as a Business Analyst and assist in the provision of project management services (for the launch of product / service / channel / IT system), procedural design, business transformation and helpdesk support in China, Macau, Singapore & Bahamas business / operations

Requirements:

• A university degree in a related discipline
• One year's solid banking experience in project management, system implementation or business transformation preferred. Fresh graduates will also be considered.
• Logical thinking, results-oriented and with excellent project management, communication and analytical skills
• Knowledge of China banking business/operations an advantage
• Proficiency in English and Chinese, with fluency in Putonghua an advantage

Project Officer (Investment Sector)
The incumbent will act as a Business Analyst and assist in the provision of project management services (for the launch of product / service / channel / IT system), procedural design, business transformation and day-to-day support to business operations in Hong Kong.

Requirements:

• A university degree in a related discipline
• Minimum of one year's solid banking experience in project management, system implementation or business transformation
• Knowledge of Retail Investment / Operations preferred
• Strong business sense and result orientation
• Excellent project management, communication and analytical skills
• Proficiency in both English and Chinese

Project Officer (Personal Financial Services)
The incumbent will be responsible for answering queries from internal customers related to procedures, operation and system usage. He/She will also assist in reviewing / improving procedural design as well as handling system incident with IT, operation and internal customers.

Requirements:

• Diploma or university degree in a related discipline OR other relevant qualifications
• Minimum of two years' banking experience with branch or call centre operation
• Good communication and analytical skills
• Strong service-orientation and pleasant personality
• Proficiency in English and Chinese

Computer Operator
The incumbent will be exposed to a multi-platform environment, and responsible for operating the computer hardware, monitoring the running of various banking systems, executing system related jobs and answering user departments' enquiries.

Requirements:

• Form 5 standard (5 passes including Chinese, English and Mathematics) or above, preferably with a diploma in Computer Studies
• Minimum of two years' computer operations experience in Windows and Unix operating systems
• Experience in z/OS and/or i5/OS platform would be an advantage
• Strong self-motivation, with good interpersonal skill and ability to work independently
• Able to work under pressure and meet tight schedule
• Willing to perform shift duties, including overnight shifts and shifts on holidays

IINSURANCE

Assistant Channel Development Manager
The incumbent will assist in developing various distribution channels of personal insurance products, including telemarketing, e-banking, mobile banking and third party distributors. He / She will initiate channel promotion initiatives to optimize sales opportunities, liaise with relevant parties to execute business promotion plans / product strategies, as well as ensure the effective operation of the distribution channels.

Requirements:

• University degree in Business Administration, Marketing or a related discipline
• Minimum of four years' experience in marketing or business development, with exposure to insurance business an advantage
• Strong self-motivation, with the ability to work independently and under pressure
• Excellent communication, interpersonal and people management skills

INVESTMENT SERVICES

Dealing Officer
The incumbent will provide professional securities dealing services to customers and handle customer enquiries to ensure high level of customer satisfaction. He/She will also assist in planning for the development of securities dealing business to explore more business opportunities, as well as keep abreast of the latest development of securities markets.

Requirements:

• University degree in a related discipline
• Passes in the Hong Kong Securities Institute Licensing Examinations or fulfillment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
• Minimum of two years' relevant experience in investment or securities business
• Good knowledge of Hong Kong/overseas stocks, structured products and equity-linked notes
• Good communication, interpersonal and analytical skills
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese, with sound knowledge of application software

MARKETING

Assistant Database Marketing and Analytics Manager
The incumbent will assist in developing and managing database marketing campaigns, as well as conducting product/channel usage and customer behavioural analyses to help achieve business growth. He/She will also implement customer segmentation/CRM initiatives to optimize the Bank's marketing efforts.

Requirements:

• University degree in Statistics, Quantitative Analysis for Business, Information Technology or a related discipline
• Minimum of three years' experience in MIS analysis or data mining using SAS, Enterprise Miner or other data mining techniques
• Strong marketing sense, with creativity and attentiveness to detail
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Assistant Segment Marketing Manager (Cards)
The incumbent will assist in formulating marketing strategies and implementing customer acquisition/utilization programmes for card products for the future and young affluent customer segment. He/She will also develop marketing collaterals and collaborate with relevant parties to ensure the smooth launch of marketing programmes, as well as conduct post-programme evaluation for continuous improvement.

Requirements:

• University degree in Marketing, Business Administration or a related discipline
• Minimum of five years' experience in marketing, with exposure to card business preferred
• Good communication, interpersonal, analytical and project management skills
• Strong self-motivation and customer orientation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese

Assistant Segment Marketing Manager (Life Insurance and Secured OD)
The incumbent will assist in formulating marketing strategies, and conducting customer segment analyses to understand the competitive advantage of the Bank's wealth management business, in particular life insurance. He/She will implement cost-effective marketing programmes/campaigns to acquire prospective customers and expand customers' portfolio of life insurance and other banking products/services, such as secured OD. He/She will also develop marketing collaterals, collaborate with relevant parties to ensure the smooth launch of marketing programmes, and conduct post-programme evaluation for continuous improvement.

Requirements:

• University degree in Marketing, Business Administration or a related discipline
• Minimum of three years' experience in marketing, with exposure to wealth management and knowledge of life insurance/banking products preferred
• Resilience, with good communication, interpersonal and project management skills
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese

Assistant Segment Marketing Manager (Prestige Banking/Private Banking)
The incumbent will assist in formulating marketing strategies to build customers' portfolio and enhance customer loyalty for our Prestige Banking/Private Banking services, as well as implementing cost-effective marketing campaigns/events to sustain portfolio growth and enhance customer experience. He/She will also develop marketing collaterals, and collaborate with relevant parties to ensure the smooth launch of marketing programmes, as well as conduct post-programme evaluation for continuous improvement.

Requirements:

• University degree in Marketing, Business Administration or a related discipline
• Minimum of five years' experience in marketing, at least two of which in banking industry/private banking marketing preferred
• Solid experience in above and below-the-line marketing programmes development, with knowledge of marketing communications, customer acquisition, retention and/or event management a definite advantage
• Resilience, with good communication, interpersonal and project management skills
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese

OPERATIONS AND PROCESSING

Senior Settlement Officer
The incumbent will lead a team of staff to provide back office support for treasury and investment services and coordinate with relevant parties to ensure that all settlement transactions are properly and efficiently handled. He / She will also participate in treasury and investment product / system development and enhancement projects and monitor / review the operational procedures to ensure compliance.

Requirements:

• Diploma or above in a related discipline OR other relevant qualifications
• Minimum five years' settlement experience in treasury or investment products
• Sound knowledge in treasury and investment products and related settlement systems, particularly in debt securities, derivatives and structured products
• Independent with good interpersonal and communication skills; able to meet tight deadline
• Willing to work flexi-hours
• Good knowledge of PC applications
• Proficiency in both English and Chinese

OPERATIONAL RISK MANAGEMENT AND INTERNAL CONTROL

Internal Control Manager
The incumbent will develop and implement an effective internal control / monitoring framework for the Bank, lead and perform on-site internal control reviews based on a risk-based plan and utilizing internal control review checklist / test programme. He / She will also be required to produce timely internal control reports on control gaps / deficiencies for management review, establish / monitor primary controls environment through the process of continuous monitoring of key risk indicators as well as assist the line management in developing control improvement actions.

Requirements:

• University degree in Accounting, Auditing, Finance or a related discipline
• Minimum of ten years' banking experience in audit / accounting area
• Broad experience in various operational environments, preferably with exposure in designing / assisting to design internal control systems, rules and automated solutions
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese, with good knowledge of application software

Assistant Operational Risk Manager
The incumbent will assist in the development / implementation of an operational risk management framework across the Bank, identification / assessment of operational risks and providing risk reports / analyses to Operational Risk Management Committee and senior management. He / She will also assist in developing risk assessment / key risk indicator or loss reporting guidelines / templates, maintaining the operational risk management information / reporting system as well as maintaining a network of operational risk business coordinators of all business / support functions to facilitate management and awareness of operational risk.

Requirements:

• University degree in Accounting, Auditing, Finance or a related discipline
• Minimum of five years' experience in banking / audit / accounting area
• Prior experience in compliance / internal audit / product development / project management / financial planning, with good knowledge in data mining an advantage
• Good communication, interpersonal, analytical and negotiation skills
• Proficiency in both English and Chinese, with good knowledge of application software

PRIVATE BANKING

Vice President
The incumbent will work independently to acquire and retain private banking customers. He/She will strengthen customer relationships by providing professional investment advice and delivering premium customer services.

Requirements:

• University degree in Finance, Economics or related disciplines, preferably with professional qualifications such as CFP or CFA
• Fulfilment of the competency requirements for carrying out relevant regulated activities as defined under the Securities and Future Ordinance
• Minimum of five years' banking experience, including at least three years serving high net-worth customers, with sound knowledge of investment products
• Strong self-motivation and ability to work under pressure
• Good communication, interpersonal and analytical skills
• Proficiency in both written English and Chinese. Fluency in Putonghua and other dialects an advantage

Assistant Operation Quality and Risk Control Manager
The incumbent will perform procedure review and implement procedure enhancement projects to uplift the operation quality and efficiency of the department. He / She will conduct internal control review and surprise checking on both compliance and operation aspects. He / She will also organize training to sales teams to enhance their knowledge of compliance and ensure full compliance with both regulatory and internal requirements.

Requirements:

• University degree in a related discipline, with passes in the Hong Kong Securities Institute Licensing Examinations an advantage
• Minimum of five years' banking experience, preferably with knowledge of investment / treasury products
• Strong self-motivation, with the ability to work independently
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese, with good knowledge of application software

PROPERTY

Assistant Customer Relationship Manager (Leasing and Sales)
The incumbent will be responsible for property sales and leasing of the bank's properties and branches, to develop good relationship and deal with tenants, property agents, landlords and property developers independently, and to give professional advice on leasing and sales strategies as well as on the terms and conditions of the relevant documents.

Requirements:

• Professional qualifications such as MHKIS or MRICS OR a university degree with Salesperson's License / Estate Agent's License (Individual) under the Estate Agents Ordinance a prerequisite
• Minimum three years' experience in the related field, with good knowledge of local property market and relevant ordinances and regulations (preferably with Mainland experience)
• Strong self-motivation with ability to work independently
• Good negotiation, analytical and interpersonal skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Assistant Fire, Occupational Safety and Health Officer
The incumbent will assist the Manager in carrying out his/her duties to promote, enhance and maintain fire, occupational safety and health standards of bank premises and to ensure their compliance with the relevant regulatory requirements and the Group's policies and standards, as well as to enable a healthy and safe working environment for all staff.

Requirements:

• Minimum two years' relevant working experience, preferably in safety management and fire engineering from banks or sizable corporate entities in Hong Kong
• Holder of Degree / Diploma in Science, Occupational Health and Safety, Engineering (Fire Engineering) or related discipline
• Good communication, interpersonal and analytical skills
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese, with sound knowledge of application software including Auto CAD 2008, Corel DRAW X3, Access and PowerPoint

QUALITY ASSURANCE

Customer Care Officer
The incumbent will handle customer commendations and complaints in an efficient and professional manner. He / She will investigate customer complaints, work with departments / branches to collect relevant information and compile investigation reports. He / She will also study customer suggestions and recommendations, and identify opportunities for procedural / service enhancement.

Requirements:

• University degree in a related discipline
• Minimum of five years' banking experience, with exposure to customer complaints handling an advantage
• Strong self-motivation, with the ability to work independently and under pressure
• Good communication, negotiation and analytical skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

RETAIL INVESTMENT OPERATIONS DEPARTMENT

Senior Retail Investment Operations Officer (Listed Securities Products)
The incumbent will assist in overseeing the investment operations including order placement, settlement, nominee and custody operations, as well as devising and monitoring related internal control procedures. He/she will also handle customer / branch enquiries, participate in product and system development projects, and coordinate related user acceptance tests.

Requirements:

• Degree in Finance OR related disciplines
• Minimum of five year's experience in banking industry, particularly in settlement and processing of retail investment products including securities, unit trust, etc.
• Sound knowledge of investment products and the relevant SFC ordinances
• Fulfillment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
• Good communication and interpersonal skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

SALES MANAGEMENT DEPARTMENT

Investment Sales Manager
The incumbent will develop and implement investment sales plans to help branches achieve their sales targets. He/She will provide guidance and training for sales staff to enhance their investment knowledge as well as ensure full compliance of both regulatory and internal requirements to attain high sales quality and professionalism.

Requirements:

• University degree in Economics, Finance or a related discipline, preferably with professional qualifications such as CFA, CFP or CFMP
• Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
• Minimum of five years' experience in sales and marketing, with good knowledge of investment products
• Good communication, interpersonal and analytical skills
• Strong self-motivation and ability to work under pressure
• Proficiency in both English and Chinese

Clerk
The incumbent will be responsible for providing clerical and administrative support to the sales management team of the branch network.

Requirements:

• Form Five or above, with at least five subjects at Grade E / Level 2 or above in the HKCEE, including Chinese, English and Mathematics
• Minimum of one year's working experience, preferably with exposure to LAN administration
• Ability to work under pressure, with good communication and interpersonal skills
• Sound knowledge of PC application software such as MS Word, Excel, PowerPoint, Access and Chinese Word Processing
• Proficiency in both English and Chinese, knowledge of Putonghua an advantage

SECURED LOANS

Direct Mortgage Manager
The incumbent will grow the Bank's mortgage lending business by acquiring referrals from property agencies / solicitors' firms and participating in on-site sales projects. He / She will also develop and maintain close relationship with property agencies and solicitors' firms.

Requirements:

• Diploma in a related discipline or other relevant qualifications
• Minimum of two years' experience in mortgage lending business with good contacts at property agencies / developers and solicitors' firms
• Strong service and sales orientation, with good communication and interpersonal skills
• Ability to work under pressure and willingness to work on Sundays and public holidays
• Proficiency in both English and Chinese; knowledge of Putonghua an advantage

Assistant Approval Manager
The incumbent will assess, approve and review loan applications and collaborate with business units to facilitate and monitor the closing of mortgage deals. He / She will also monitor and review the performance of our panel solicitors by regular visits, as well as develop and maintain a close relationship with counterparts to solicit business referrals.

Requirements:

• University degree in a related discipline
• Minimum of four years' banking experience, with exposure to lending and credit analysis
• Sound knowledge of Hong Kong property market
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Documentation Officer
The incumbent will endorse letters of offer to ensure that secured loan offers are presented to customers accurately. He / She will also develop new templates and draft special clauses to facilitate the implementation of newly designed / special loan offers, as well as handle enquiries from both internal and external customers.

Requirements:

• University degree in a related discipline
• Minimum of three years' banking experience, with exposure to lending and credit analysis
• Sound knowledge of Hong Kong property market
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese

Assistant Officer (Business Development)
The incumbent will provide mortgage and secured overdraft services to customers from e-mortgage and customer service hotline channels. He / She will perform telemarketing activities to promote mortgage and secured overdraft business, as well as participate in on-site and ad hoc mortgage sales projects.

Requirements:

• Form Five standard or above, with passes in paper 1, 2 and 3 of the Insurance Intermediaries Qualifying Examination preferred
• Minimum of three years' banking experience, with knowledge of mortgage and secured overdraft business
• Strong sales and customer service orientation, with the ability to work independently and under pressure
• Good communication and interpersonal skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Assistant Officer (Portfolio Management and IT Support)
The incumbent will assist in compiling regular management reports and coordinating management information system development / enhancement projects. He / She will also provide general administration and system support to the department as well as act as an LAN administrator.

Requirements:

• Diploma in a related discipline
• Minimum of one year's banking experience, with knowledge of secured loan products an advantage
• Sound knowledge of application software such as Excel, Access and Powerpoint
• Strong customer service orientation, self-motivation and ability to work under pressure
• Good communication and interpersonal skills
• Proficiency in both English and Chinese

Assistant Officer (Sales Support)
The incumbent will handle the branch mortgage hotline for mortgage sales enquiries from internal sales staff. He / She will recommend offer in accordance with the pre-set guidelines, and provide support in relations to mortgage applications.

Requirements:

• Form Five standard or above
• Minimum of three years' banking experience, with knowledge of secured loans and retail banking products
• Strong customer service orientation, with the ability to work independently and under pressure
• Good communication and interpersonal skills
• Proficiency in both English and Chinese

SECURITY DEPARTMENT

Manager, Protection Systems
The incumbent will provide professional advice to the management on enhancing the physical security, electronic access control and other security / safety related resources. He / She will be responsible for designing, managing and implementing effective security protection systems / security control measures for the Bank and assist Senior Security Manager in formulating security policies and standards, conducting security reviews to ensure compliance and minimize potential threats.

Requirements:

• University degree in Electronic Engineering or related disciplines
• Minimum of six years' relevant experience with two years in managerial position
• Proficiency in both English and Chinese with fluency in Putonghua an advantage
• Ability to multitask with good communication, interpersonal and negotiation skills

Senior Officer, Fraud Analytics
The incumbent will identify potential fraud risks in new business initiatives and services/products. He / She will be responsible for conducting analysis in evaluating the effectiveness of fraud monitoring system, and assist in the implementation of a risk-based and risk-justified operation in the prevention and detection of fraud to minimize potential fraud risks.

Requirements:

• University degree in business disciplines or related disciplines
• Minimum of three years' banking experience with good understanding of bank products and services
• Strong statistical and analytical skills with experience in data mining
• Good communications, presentation skills and strong leadership
• Proficiency in both English, Chinese and Putonghua

Officer, Fraud Risk
The incumbent will be responsible for handling the daily operations of fraud risk management, conducting risk assessments and screening of exceptions generated by fraud monitoring systems. In addition, you will be responsible for supporting the operations, maintenance and solutions development of fraud risk related systems and compiling statistics and performance reports regularly.

Requirements:

• University degree in business disciplines or related disciplines
• Minimum of three years' banking experience with good understanding of bank products and services, experience in fraud risk management would be an advantage
• Proactive, vigilant and detail-minded
• Good analytical skills
• A team player with good communications skills
• Proficiency in English, Chinese and Putonghua

TRUST SERVICES

Deputy Head of Trust Services
The incumbent will assist the department head to formulate strategies in business and product development for the Bank's private and corporate trust businesses in order to increase the profitability. He/She will lead a business development team to grow the trust business and client base by enhancing different channels of referral and strengthening the collaboration with private banking and commercial banking units. He/She will also assist in overseeing the training and development of the department in uplifting the professionalism of team members and ensuring premium service be delivered to our clients.

Requirements:

• University degree in Business Administration, Finance, Accounting, Law or related disciplines
• Minimum 10 years' business development / strategic planning experience in accounting firm / law firm / private family office, with requisite trust technical knowledge and practical experience in various client situations
• At least 5 years' experience in managerial role
• Strong self-motivation, customer service orientation and attentiveness to detail
• Good leadership, communication, networking, interpersonal and analytical skills
• Proficiency in both English and Chinese. Fluency in Putonghua an advantage

Assistant Officer (Trust Administration)
The incumbent will assist in preparing various documents such as bank instruction letters. He / She will prepare periodic and ad hoc reports, as well as provide administrative support for the team.

Requirements:

• Form five standard or above
• Minimum of two years' banking experience
• Strong attentiveness to details, with ability to work independently and under pressure
• Good communication and interpersonal skills
• Good knowledge of application software such as MS Word, Excel and Chinese word processing
• Proficiency in both English and Chinese

UNSECURED LOANS

Assistant Officer (Authorization and Fraud Loss Prevention)
The incumbent will provide quality authorization services to cardholders and merchants by handling cardholders' enquiries and overlimit requests on card usage. He / She will also ensure the provision of efficient card loss reporting / emergency services to cardholders as well as monitor the fraud detection systems and take appropriate actions to minimize the Bank's loss.

Requirements:

• Diploma or above in a related discipline
• Minimum of two years' banking experience, preferably with exposure to hotline services
• Good communication, interpersonal and analytical skills, with ability to work under pressure
• Willingness to work shift hours and on Sundays / public holidays
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

Clerk (Authorization and Fraud Loss Prevention)
The incumbent will be responsible for monitoring card transactions and conducting phone verification with customers to minimize potential fraud loss. He / She will also provide clerical support to unsecured loans business.

Requirements:

• Form Five standard or above
• Minimum of one year's working experience, with exposure to credit card business an advantage
• Ability to work under pressure, with good communication and interpersonal skills
• Good knowledge of PC application software
• Willingness to work shift hours and on Sundays / public holidays
• Proficiency in both English and Chinese

Customer Service Representative (Contract)
The incumbent will handle customer enquiries on credit card accounts and provide quality hotline services to our customers. He / She will also be responsible for cross-selling various banking products.

Requirements:

• Form Five standard or above
• Minimum one year's customer service experience, preferably with exposure to hotline services
• Strong service and sales orientation, with good communication and interpersonal skills
• Willingness to work shift hours and on Sundays / public holidays
• Proficiency in both English and Chinese

HANG SENG INDEXES COMPANY LIMITED

Index & Data Management Officer
The incumbent will support daily index services which include index data management, compilation and dissemination. He / She will perform analysis on company classification, ownership structure and maintenance of in-house database. He / She will also assist in the departmental LAN administration.

Requirements:

• University degree in Finance, Business Administration or a related discipline
• Minimum of one year's experience, preferably with exposure to data or information management
• Strong self-motivation, with an ability to work under pressure and independently
• Sound knowledge of MS Office applications including Excel and MS Access
• Knowledge of Hong Kong and PRC stock markets an advantage
• Proficiency in English and Chinese

APPLICATION METHOD

Please send us a full resume, including personal particulars, employment history, present and expected salary and contact phone number to Human Resources Manager, Hang Seng Bank Limited, L25, Tower 2, Enterprise Square V, 38 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong. Alternatively, you may send your application by fax to 2801 4790 OR the e-mail address listed below each post.

All information provided by applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided upon request. Applicants may be considered for other suitable positions within the Bank and its related companies over a one-year period, after which their personal data will be destroyed.